When you call 911, be prepared to answer the call-taker's questions, which may include:
REMEMBER, the call-taker's questions are important to get the right kind of help to you quickly.
When calling 9-1-1, our telecommunicators want to get the first responders you need to you as quickly as we can. In order to do this, we need to ask very specific questions and need YOUR help to speed this process.
9-1-1 What's the address of the emergency?
In What City? / What City is that in? (Appropriate)
Is that a House or Apartment? (Appropriate)
Repeat the complete address to be sure we have it correct
What's the phone number your calling from?
Okay, tell me exactly what happened?
These questions are vital in getting the correct help to the right location. We may ask that you repeat some of the information for us to verify and make sure we have it correct. The information is not always displayed on our phones. Always remember that as soon as we have this information verified we can get help started. Any of our questions do not delay response to your emergency.
WHAT WE NEED TO KNOW:
SECC has created a combined team of dispatchers and supervisors approximately two years ago with the purpose of meeting the public, provide educational material on the use of 911, and most of all to gain a presence with the citizens of Scott County.
Our team gives presentations at senior residential facilities, churches, schools, community events, and presentations combined with tours right here in our center as well.
If you would like to have SECC speak at your establishment or arrange for a tour, please call us at 563-484-3000 or 563-484-3036. This service is free of charge.