Job Summary

This position is responsible for overseeing the general operation of the circulation desk processes, providing excellent customer service and for marketing the Scott County Library System.

Job Responsibilities

Provides direct high quality customer service.
Coordinates day to day operations at the circulation desk
Responsible for answering internal questions on library card registration, policies and procedures.
Handles escalated patron situations
Schedules clerks and covers desk as needed at all locations
Represents the Scott County Library System on the River Share Circulation Comittee
Documents, organizes and releases public relations, marketing and social media information
Provides programming support
Implements monthly book displays
Coordinates and schedules art displays and the display case at the Eldridge Branch
Executes special projects
Other duties as assigned and / or needed

Standards for Initial Consideration

Education:

Requires the knowledge that would typically be acquired through the completion of a college degree or a combination of education, training and library experience.
Work Experience:

Minimum two years of experience working in a library

Essential Skills:

Ability to provide high quality customer service to patrons of all ages

Proficiency with computers

Familiar with library operations

Experience with marketing

Ability to effectively convey information to members of the public and other members of the library team

Ability to handle detail oriented tasks

Willingness and ability to learn new programs and services

Ability to work independently

Supplemental Information

This is a part time union eligible position. Schedule averages 28 hours per week and may include a variety of day, night and weekend hours. Primarily based at the Eldridge Branch but will include work on the bookmobile or other branch locations.

Benefits

This position is not benefit eligible.