Scott County is accepting online applications for the following position.:
Job Title: Dispatch Shift Supervisor - SECC
Closing Date/Time: Monday, 11/9/2020, 4:30 pm
Salary: $25.73 to $35.47 per hour
Job Type: Full-time
Location: Davenport, Iowa
This is an internal job opening. Only existing Scott County (non-seasonal) employees are considered.
Under general supervision, the Dispatch Shift Supervisor oversees and coordinates the operations of Public Safety Dispatch personnel and Warrant Clerks to ensure the highest quality service and safety to all citizens and public safety agencies served by Scott Emergency Communications Center.
Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:
Monitors dispatch center activities to ensure compliance with applicable rules and regulations, including and not limited to: IOWA/NCIC compliance, FCC procedures and regulations, police and fire dispatch policies and procedures, HIPAA compliance, County and SECC work rules and regulations, and call taking procedures and protocols. Oversees all administrative and communications support assignments given to shift personnel, and ensures adequate amount of staffing for the center to maintain efficiency and performance 24/7.
Assists in maintaining the safety and security of the Communications Center by ensuring only authorized persons access the facility.
Identifies and addresses any personnel issues on the dispatch floor between employees; provides counsel and written reports; makes recommendations to the Deputy Director regarding personnel matters, training needs, equipment problems, and policy changes. Conducts performance evaluations and administers disciplinary actions up to and including written reprimands. Consults with Deputy SECC Director and/or Director on suspension recommendation.
Reviews complaints from the public, public safety agencies and employees and forwards written reports to the Deputy Director; investigates calls for service and provides recordings to Police and Fire agencies and the Scott County Attorney's Office; maintains forms, logs, and dispatch related information to include incoming and outgoing teletype messages and daily reports.
Maintains forms, logs, dispatch related information, incoming/outgoing teletype messages, reports,
daily attendance records, reviews training reports and other related records and reports as required.
Troubleshoots and maintains console equipment and workstation furniture; prepares work orders for malfunctioning or inoperable equipment and notifies the SECC Technology Systems Coordinator and/or appropriate vendor for immediate repairs.
Retrieves warrants and protection orders for the Warrants office dispatch; contacts other agencies regarding warrants and protection order issues.
Performs quality assurance by listening to calls and providing feedback to ensure quality service is being provided to the public. Assists with training newly hired and current employees in classroom setting, ETC 40 hour basic training, and when necessary, on the dispatch floor.
Performs all functions of a Public Safety Dispatcher and Warrant Clerk.
Demonstrates the ability to exemplify, by his/her actions, the County PRIDE philosophy.
Performs related duties as assigned.
Education, Training, and Experience Guidelines:
High school diploma or GED equivalent; AND three (3) years of experience as a public safety dispatcher; OR an equivalent combination of education, training, and experience.
Knowledge of:
Applicable local, State, and Federal laws, codes, regulations, and ordinances.
Records maintenance and retention policies, procedures, and practices.
Public safety dispatching procedures.
Radio and phone systems, software, and equipment used in emergency dispatching.
Scott County and surrounding county geography.
Customer service principles, practices, and etiquette.
Critical thinking principles and practices.
Skill in:
Planning, coordinating, and supervising the work of assigned personnel.
Maintaining composure in high stress situations.
Operating a computer including standard software and some specialized software; using multiple monitors.
Typing and entering data with speed and accuracy.
Maintaining accurate records and technical documentation.
Completing multiple tasks simultaneously and with frequent interruptions.
Interacting tactfully and professionally with staff, the public, and outside agencies.
Establishing and maintaining cooperative working relationships.
Communicating effectively verbally and in writing.
License and Certification Requirements
Must maintain NCIC certifications within six (6) months of hire.
Must maintain Priority Dispatch certification in Police and Fire protocols, as well as EPD-Q and EFD-Q (Emergency Police/Fire Dispatch Quality Improvement), within a time frame established by the employer. Must attend required forty (40) hour BASIC Telecommunications State Certification through IOWA Law Enforcement Academy within one (1) year of hire date.
Physical Demands and Working Environment:
Work is performed in the Scott Emergency Communications Center.
May be required to be available or "on-call" during off-duty hours.
The following is a summary of benefits provided to non-union County employees. Benefits for employees covered under a collective bargaining agreement may vary somewhat depending on specific contract provisions.