Job Summary
Under limited supervision, the Technology Business Analyst serves as a key liaison between County departments/offices and the Information Technology Department. Supports evaluation and implementation of software solutions by gathering and translating business requirements, improving processes, and aligning technology projects with organizational needs. Promotes collaboration, enhances user experience, and supports change management initiatives throughout the technology lifecycle. Assists in project planning, user engagement, and deployment of new systems.
Job Responsibilities
Essential functions, as defined under the Americans with Disabilities Act, may include any of the followingrepresentative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:
- Collaborates with departments and offices to understand business operations, identify process improvement opportunities, and recommend technology-based solutions.
- Facilitates requirements-gathering sessions and translates business needs into functional specifications for IT projects.
- Participates in project planning and provides analytical support throughout the lifecycle of technology projects, including planning, development, implementation, training, and close out.
- Assists in technology change management processes by documenting workflows, identifying training needs, and ensuring consistent communication between stakeholders.
- Prepares and maintains documentation related to business processes, software requirements, and system configurations.
- Serves as a liaison between internal stakeholders and IT staff to ensure business needs are met and user experience is optimized.
- Conducts research on software tools and industry trends to support informed technology recommendations and improve service delivery.
- Monitors project status and provides regular updates to management, including identification of risks or potential delays.
- Leads or supports user testing and validation of systems to ensure successful implementation and adoption.
- Maintains accurate records of project activities, decisions, system requirements, and user communications.
- Supports and promotes a collaborative culture between IT and County Departments and Offices.
- Demonstrates the ability to exemplify, by his/her actions, the County PRIDE philosophy.
- Performs related duties as assigned.
Standards for Initial Consideration
Education, Training, and Experience Guidelines
Bachelor's degree in business administration, public administration, project management, education or a related field; AND three (3) years of experience in business analysis, process improvement, or systems implementation; OR any equivalent combination of education, training, and experience.
Knowledge of:
- Applicable local, State, and Federal laws, codes, regulations, and ordinances.
- Business analysis principles, project management methodologies, and technology implementation.
- Problem resolution methods and practices.
- Project lifecycle phases, including initiation, planning, execution, and close out.
- Documentation standards for technical and business processes.
- General office policies, procedures, and equipment.
Skill in:
- Analyzing business processes and identifying technology-based improvements.
- Preparing and presenting clear and concise documentation and reports.
- Facilitating stakeholder meetings, interviews, and focus groups to gather and refine requirements.
- Managing competing priorities and adapting to shifting deadlines in a fast-paced environment.
- Using word processing, spreadsheet, pivot tables and presentation software with a high level of proficiency.
- Maintaining confidentiality and handling sensitive information appropriately.
- Establishing and maintaining cooperative working relationships with individuals of diverse background and communication styles.
- Communicating effectively, both verbally and in writing, with technical and non-technical audiences.
Supplemental Information
LICENSE AND CERTIFICATION REQUIREMENTS
None
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Work is performed in a standard office environment with limited exposure to adverse conditions.
Benefits
The following is a summary of benefits provided to non-union County employees. Benefits for employees covered under a collective bargaining agreement may vary somewhat depending on specific contract provisions.
