Job Summary

Under basic supervision, the Receptionist serves as a point of contact for the office by greeting walk-ins answering phones and providing assistance, information, and direction.

Job Responsibilities

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

Answers phone and directs calls to appropriate parties; responds to general inquiries.

Serves as point of contact for walk-in clients; assists with filling out paperwork; provides directions to appointments; collects and signs for paperwork.

Verifies meetings with attorneys and other staff.

Transfers and saves notifications in EDMS and Judicial Dialog screens; completes data entry.

Receives, opens, and distributes mail to office.

Assists in the delinquent fine program by processing paperwork and release letters and answering questions in person or over the phone.

Demonstrates the ability to exemplify, by his/her actions, the County PRIDE philosophy.

Performs related duties as assigned.

Standards for Initial Consideration

Education, Training, and Experience Guidelines:
High school diploma or GED equivalent, an associate's degree is preferred; AND three (3) years of customer service or clerical experience; OR an equivalent combination of education, training, and experience.

Knowledge of:
Customer service principles, practices, and etiquette.

General office policies.

Time management practices.

Skill in:
Typing and entering data with speed and accuracy.

Interacting tactfully and professionally with County staff, outside agencies, and the public.

Operating a computer to include standard software and some specialized software.

Establishing and maintaining cooperative working relationships.

Communicating effectively verbally and in writing.

Supplemental Information

License and Certification Requirements
None.

Physical Demands and Working Environment:
Work is performed in a standard office environment.

Benefits

The following is a summary of benefits provided to non-union County employees. Benefits for employees covered under a collective bargaining agreement may vary somewhat depending on specific contract provisions.

• Scott County Employment Benefits